Contact information

Last updated: August 9, 2026

This Contact Information page identifies the business that operates the AURENOIRE online store and provides the official channels through which customers may contact us. It should be read together with our Terms of Service, Return and Refund Policy, Shipping Policy, and Privacy Policy.

1. BUSINESS IDENTITY AND PUBLIC CONTACT DETAILS

Legal business name: Aurenoire LLC
Trade name: AURENOIRE
Entity: Virginia limited liability company, United States
Physical business and legal-notice mailing address: Aurenoire LLC, c/o Registered Agent, 104 Blackpowder CT, Winchester, VA, 22603, United States.
Customer support email: contact.aurenoire@gmail.com

The address above is our public business correspondence address. It is not a retail store, customer pickup location, or return facility. We do not offer in-person service, local pickup, or product drop-off unless AURENOIRE expressly confirms a specific arrangement in writing.

2. SUPPORT HOURS AND RESPONSE TIMES

Our ordinary customer-support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal holidays and announced business closures.

We generally aim to respond to customer-support emails within 2 business days. This is a service target, not a guaranteed response time. More time may be required for matters involving identity verification, payment review, carrier investigation, fulfillment records, product-safety review, suspected fraud, or information from a third-party service provider.

Messages may be sent outside support hours. The electronic timestamp recorded by our designated inbox is used to determine when an email was submitted, but review may begin on the next business day. An automated acknowledgment confirms only that a message reached our system; it does not approve a cancellation, address change, return, replacement, refund, claim, legal position, or other requested action.

3. ORDER-RELATED REQUESTS

For the fastest routing, email contact.aurenoire@gmail.com from the email address used to place the order and include the purchaser's full name and order number. Use the applicable subject line:

Cancellation request: CANCEL ORDER — [ORDER NUMBER]
Address-change request: URGENT ADDRESS CHANGE — [ORDER NUMBER]
Damaged, incorrect, defective, or missing product: ORDER ISSUE — [ORDER NUMBER]
Package marked delivered but not received: DELIVERED NOT RECEIVED — [ORDER NUMBER]
Possible loss in transit: POSSIBLE LOST SHIPMENT — [ORDER NUMBER]

All eligibility requirements, evidence requirements, and deadlines are governed by the applicable AURENOIRE policy. Contacting us does not, by itself, establish eligibility or extend a deadline. Time-sensitive requests that our policies require in writing must reach the designated email address within the applicable period. A telephone call or voicemail may be used to ask a question or alert us to an issue, but it does not replace a required written submission unless AURENOIRE expressly confirms otherwise in writing or applicable law requires another result.

4. RETURNS AND PRODUCT MAILINGS

Do not send or return a product to the public business address above or to an address shown on a shipping label. AURENOIRE accepts a physical return only when we first issue written return authorization and provide the specific return instructions and destination applicable to that return.

An unauthorized, unsolicited, refused, or misdirected shipment does not create a right to a refund, replacement, exchange, or store credit. Its handling is governed by our Return and Refund Policy and applicable law.

Orders may be processed, prepared, and shipped by authorized third-party fulfillment and logistics service providers from locations different from our public business address. Those facilities do not provide customer service, accept customer visits, or accept returns unless AURENOIRE expressly authorizes a particular return in writing.

5. FORMAL LEGAL NOTICES

Formal legal notices, including a Notice of Dispute under our Terms of Service, must be delivered in the manner required by those Terms. Unless the Terms or applicable law states otherwise, send the notice:

by email to contact.aurenoire@gmail.com with the subject line LEGAL NOTICE OF DISPUTE; and
by mail to Aurenoire LLC, c/o Registered Agent, 104 Blackpowder CT, Winchester, VA, 22603, United States.

Ordinary customer-service correspondence, social-media communication, a review, a payment dispute, or a package sent without authorization does not replace a formal notice or satisfy a contractual notice procedure unless applicable law requires otherwise.

6. PRIVACY REQUESTS

To submit a request concerning access, correction, deletion, appeal, or another privacy right described in our Privacy Policy, email contact.aurenoire@gmail.com with the subject line PRIVACY REQUEST and identify the state or country in which you reside.

We may request information reasonably necessary to verify your identity, authority, account, or request before disclosing, correcting, or deleting personal information. Privacy requests are handled under our Privacy Policy and applicable law, not under the ordinary order-cancellation or refund process.

7. PRODUCT-SAFETY REPORTS

Product-safety concerns may be reported at any time by emailing contact.aurenoire@gmail.com with the subject line PRODUCT SAFETY REPORT — [PRODUCT NAME].

When available, include the product name, order number, lot or batch code, date of use, a factual description of what occurred, how the product was used, and reliable contact information. We may request reasonable follow-up information and may preserve or disclose relevant information to safety professionals, insurers, manufacturers, service providers, or government regulators as permitted or required by law.

A safety report is reviewed separately from refund eligibility and does not, by itself, establish that a product is defective or that a refund is owed. If you have an urgent health concern, discontinue use, seek appropriate medical assistance, or contact emergency services as circumstances require. AURENOIRE customer support does not provide medical diagnosis or emergency care.

8. OFFICIAL CHANNELS, VERIFICATION, AND COMMUNICATION SECURITY

Only the contact methods listed on this page are official AURENOIRE customer-contact channels for the purposes stated here. Comments, direct messages, tags, reviews, influencer communications, or messages sent through social-media platforms are not monitored as formal customer-support or legal-notice channels and may not satisfy a policy deadline.

To protect customers and prevent fraud, we may request reasonable identity, order, address, account, or payment verification before changing order information, discussing protected account details, or providing a remedy. Do not send passwords, authentication codes, Social Security numbers, or complete payment-card or bank-account numbers by email or voicemail. AURENOIRE will not ask for your account password or complete payment-card number through these channels.

9. UPDATES AND NON-WAIVABLE RIGHTS

We may update these contact details or this page by posting a revised version and changing the “Last updated” date. Customers should use the current contact information displayed on the official AURENOIRE website.

If this page conflicts with a more specific AURENOIRE policy, the more specific policy controls for its subject matter. Nothing on this page excludes, restricts, or waives any right, remedy, notice method, or response period that applicable law does not permit us to exclude, restrict, or waive.